Trouble Shooting

Account Issues

• I’M HAVING TROUBLE SUBSCRIBING
• I HAD A PROBLEM WITH MY SUBSCRIPTION PURCHASE!
• DOVE CHANNEL IS TELLING ME THAT MY USERNAME IS NOT VALID
• WHY AREN'T CLOSED CAPTIONS AVAILABLE FOR THE SHOW I WANT TO WATCH?
• WHERE CAN I SUBMIT A QUESTION OR REQUEST SPECIFIC CONTENT?

Device Issues

• ROKU DEVICE COMPATIBILITY WITH DOVE
• ROKU : MANUALLY SET CONNECTION SPEED
• ANDROID DEVICE COMPATIBILITY WITH DOVE
• HOW DO I TROUBLESHOOT STREAMING PROBLEMS?
• THE VIDEO QUALITY DOESN'T LOOK VERY GOOD
• HOW CAN I TROUBLESHOOT AUDIO PROBLEMS?

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