Customer Support -

Are you experiencing streaming problems?

Here are some easy steps to troubleshoot any playback issues you may be experiencing:

  1. Reset your connected device.
  2. Reset your cable modem. We recommend unplugging the power for at least 30 seconds.
  3. If applicable, reset your router. We recommend unplugging the power for at least 30 seconds
  4. Test video playback.

If your issues persist, send us an email

In order to best assist you, we will need the following details:

  1. The make and model of the device you’re using
  2. The name of your broadband service provider.
  3. Details on your home internet setup (wired or wireless).
  4. Your current home internet speed. You can test this by using a device connected to your wireless network and visiting Please let us know if the test results are in "Mbps" or "Kbps".

Keep in mind the following recommendations for Internet Connection Speed when streaming video:

*The FCC considers 10Mbps to 25Mbps reasonable for households that stream video, but heavy data users might want even more robust connections of up to 50Mbps or more.


If you have more questions about video streaming guidelines, a good place to look is the FCC Broadband Speed Guide, or Consumer Reports.

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