HOW DO I CHANGE MY PAYMENT INFORMATION?

Customer Support -

 

Changing Your Payment Information for Subscriptions Purchased through the Dove Channel Website

 

If you need to update your payment information, go to Dovechannel.com and log-in to your account.  Once you are logged in, click your name on the upper right of the homepage.  Then click "Edit your Profile" in the drop down list.

 

 

You will be taken to a screen displaying your account information.  Click on the "Subscription" link on the top left of the page.

 

Now you will be presented with an area which will allow you to update and change your payment information for your subscription.

 

 Make sure to save your changes and you will be all set!

 

Changing Your Payment Information for Subscriptions Purchased through the Apple app, Android app, or Roku app

 

If you purchased your paid Dove Channel membership through the Apple iOS app, Android app, or Roku app, that means you will need to access your personal iTunes, GooglePlay, or Roku account to change your payment information.  Dove Channel Support will not be able to change your payment information for you.  Please see the below article for steps on changing your payment information for the Apple app, Android app, and Roku app.

 

Changing Your iTunes Payment Information using your iPhone, iPad, or iPod Touch for Subscriptions Purchased through the Apple App

1. On the Home screen, tap Settings.


2. Tap App and iTunes Stores.


3. Tap your Apple ID


4. Tap View Apple ID. You might need to sign in.

 

                     

5. Tap Payment Information. If you're using Family Sharing, you might not see Payment Information. Only your family organizer can update your family’s payment information. Learn more about payment information and Family Sharing.


6. Change or remove your information. To remove your payment method, select None. Learn what to do if you don't see None or can't select it


                  

7. Tap Done.

If you change your payment method to a credit card, the iTunes Store places a temporary authorization hold on your credit card to verify your updated account information.

 

Changing Your iTunes Payment Information using your Mac or PC for Subscriptions Purchased through the Apple App

Click to open iTunes and sign in from the Account Information page, or use the steps below:

1. Open iTunes.
2. Click Sign In, and then enter your Apple ID and password.

                   

3. Click your name and select Account Info from the menu.

        
4. Enter your password again.

On the Account Information screen:

1. To the right of payment type, click Edit. You can see which payment methods the iTunes Store accepts in the Payment Type section. If you're using Family Sharing, only the family organizer can update the payment information. Learn more about payment information and Family Sharing.

 
2. Change or remove your information. To remove the payment method, select None. Learn what to do if you don't see None or can't select it.

            

3. Click Done.

If you change your payment method to a credit card, the iTunes Store places a temporary authorization hold on your credit card to verify your updated account information.

 

Changing Your GooglePlay Payment Information using your android mobile device for Subscriptions Purchased through the Android App

 

1. Open the Google Play Store app Google Play.


2. Touch the Menu icon Google Play Store Menu Icon > My account > Add payment method or More payment settings.


3. If prompted, sign in to payments.google.com and follow the on-screen instructions.

 

Changing Your GooglePlay Payment Information using your PC for Subscriptions Purchased through the Android App

 

1. Go to your Google Play account.


2. Select Add a payment method or Edit payment method.


3. If prompted, sign in to payments.google.com and follow the on-screen instructions.

 

Changing Your Payment Information for Subscriptions Purchased through on Roku

 

You can place a payment method on file by logging in to your Roku account from your browser – found at https://my.roku.com/ and clicking “Add a payment method for Channel Store purchases” under “Payment Method”.

Accepted payment methods are either a credit card (MasterCard, Visa, American Express or Discover) or PayPal.

You may change or remove your payment method on file at any time by logging into your Roku account and clicking “Update” under “Payment Method”. Please keep in mind, the following features may be impacted if your Roku account does not have a valid payment method:

  • You will not be able to make Channel Store purchases

Account_Page_Update.jpg

 

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